Save the Date: Third Annual Harrigan for Wishes Golf Fundraiser
March 13, 2026
Sanitation partners can do more than you think
Food manufacturers expect their sanitation partners to show up, do the work, and stay out of the way. But when sanitation fails—audits, uptime, and trust are on the line. What they don’t always expect is a team that helps them pass audits, goes beyond the scope of the job, and leaves every shift with a positive impression. That’s what Harrigan Sanitation Solutions’ Customer Account Management Process (CAMP) is built to deliver.
A different kind of partnership
CAMP is a disciplined approach to understanding each customer’s business more deeply, building strong relationships, and delivering support that creates measurable impact over time. At its core, it’s about making consistent contributions to a customer’s profitability and the strength of their own customer relationships.
How it works in practice
- Race Plan: A week-by-week continuous improvement process our crew chiefs use to engage crew members in making the work more reliable, faster, and safer.
- Multi-level relationship building: Developing trust across the customer’s organization, not just at the leadership level
- Proactive problem-solving: Identifying issues before they become problems and communicating clearly so there are never surprises
- Long-term focus: Doing what’s right for the customer, even when it’s not the easiest path
The proof is in the feedback
We recently wrapped up a CAMP meeting with a valued customer, and the feedback reinforced exactly why this approach matters. Their team credited Harrigan directly with helping them pass a sanitation audit. As one team member put it, “You were the reason we passed the audit. From sanitation work to project work, your team always…” Another customer noted it’s “very rare for a supplier to…” deliver that level of value.
Beyond results, the experience stood out. “Your people are always positive, smiling, saying something nice,” one leader shared. And at the individual level, the impact is just as clear: “Norman was great—asked questions, found other things to clean that weren’t asked for. Smile and wave back. No surprises; well communicated.”
Interested in a partnership like this?
That’s what this approach is meant to do: create space for honest conversations, align on priorities, and stay focused on results. If you’re interested in how we think about building long-term customer partnerships, we’d welcome the conversation. Contact us to get started.
